Store Policies

Shipping, returns, refunds, and cookies.

Shipping Policy

Shipping destinations: We currently ship to the United Kingdom, United States, Canada, Australia, and select European countries.
Processing time: Orders are processed within 1–3 business days after payment is confirmed.
Estimated delivery: 7–15 business days depending on your destination. International orders may experience additional delays due to customs processing.
Free tracked shipping: All orders include free tracked shipping. A tracking number will be provided via email once your order has shipped.

Tracking information may take 2–3 days to update after your order has been shipped. If your tracking has not updated after 5 business days, please contact us.

Returns & Refunds

We offer a 30-day return window from the date of delivery. Items must be unused, undamaged, and in their original packaging.
To request a refund, email support@wolfaxen.com with your order number and the email address used at checkout.
Refunds are processed within 5–10 business days and issued to your original payment method.
Return shipping costs are the responsibility of the customer unless the item arrived defective or damaged.
Defective or damaged items: Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no extra cost.

Cookie Policy

We use essential cookies to keep you signed in and remember your preferences.
We use analytics cookies to understand how visitors interact with the website.
We use payment cookies set by Stripe to process transactions securely.
We do not sell your data to third parties. You can clear cookies at any time through your browser settings.

Contact Us

For any questions about shipping, returns, or your order, we're here to help.
Email: support@wolfaxen.com
Response time: We aim to respond within 24 hours on business days (Monday–Friday).

Cloudmaking is managed by Wolfaxen Ltd.

Last updated: April 2026